Refunds policy

Returns Policy – Cancellation of Order

All goods purchased from Entourage Extensions may be returned for refund, exchange or replacement within 14 working days from receipt of delivery. Before sending the parcel back to us, please ensure that you have either downloaded a returns form from the website or requested one via email.

May we please ask you to additionally note:

You must take care of our goods whilst they are in your possession and any item for return may we ask that its received back in its original shipped condition and original undamaged packing. May we ask that the hair is still attached to the card? If you have removed it from the card we are unable to re-sell the item as new.

That you or your carrier is responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail’s “Recorded Signed” service. You may like to opt for Royal Mail’s “Special Delivery” service if a valuable item.

For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require. We try to make refunds within one week of receipt back to us though promise to make all refunds within 14 calendar days from receipt of goods to our warehouse.

Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales. 

Please return the goods to the address on the top of your receipt/invoice and fill in the returns form available from our website. Any returned goods that we receive which are outside of this Returns Policy will be defined as “In Dispute”. Such In Dispute items